Refund Policy
Last updated: August 16, 2026
Subscription & Billing
BioLab Hub Premium is a monthly subscription purchased through Paddle, our payment processor. When you subscribe, you are billed immediately for the current billing period and will be billed again on each monthly renewal date until you cancel.
Cancellation
You can cancel your subscription at any time from your account settings. Cancellation stops future billing but does not refund the current billing period. You will continue to have access to Premium features until the end of the period you have already paid for.
Refund Eligibility
Refunds may be considered on a case-by-case basis if you experience a technical issue that prevents you from accessing Premium features and the issue cannot be resolved by our support team. Refund requests must be made within 14 days of the purchase date.
How to Request a Refund
To request a refund, please contact us at t.h.taha@gmail.com with your account email, purchase date, and a description of the issue. We will review your request and respond as soon as possible.
Refund Processing
Approved refunds are processed through Paddle according to Paddle's standard refund processing times. The refund will be returned to the original payment method used for the purchase.